Effective Date: Starting from 22.07.2025

Handasa EG is committed to protecting its customers by offering a clear and fair return process.
… For more info, feel free to reach out to Handasa EG customer care.
Overview

🔁 Return Policy

At Handasa, customer satisfaction is important — but due to the sensitive nature of electronic components and repair tools, we apply a strict return policy to protect product integrity and avoid misuse.

🛑 General Policy

  • We do not accept returns or exchanges unless the item is:
    • Defective on arrival
    • Incorrect (not the item you ordered)
  • Change-of-mind returns are NOT accepted under any circumstances.
  • All returns must be reported within 48 hours of receiving the product. Claims made after this period will be automatically rejected.

✅ Accepted Return Conditions

We only accept returns if:

  • The product is brand new, unused, and in original packaging.
  • You provide photo/video proof clearly showing the defect or issue.
  • You return the item with all original labels, accessories, or packaging.

Returns that do not meet these criteria will be refused.

🔧 Items Not Eligible for Return

  • Any IC, flex, or internal component that has been soldered, installed, or tampered with.
  • Tools used or removed from packaging.
  • Burnt, broken, or physically damaged products (even if used once).
  • Products marked as non-returnable, special order, or clearance sale.

🚚 Return Process

If your item is eligible:

  1. Contact us via WhatsApp or email within 48 hours of delivery.
  2. Submit your order number + issue explanation + media proof.
  3. Wait for confirmation and instructions.
  4. You are responsible for shipping the item back to us unless the error was from our side.

💵 Refunds

  • Refunds are issued as store credit or a replacement, not in cash, unless explicitly agreed upon.
  • Shipping charges are non-refundable, except in cases where the return is due to our error.
  • No refunds will be given for rejected return cases.

📌 Important Notes

  • Handasa reserves the right to inspect and verify all returned items before issuing any credit or replacement.
  • Misuse, false claims, or abuse of the return policy may result in permanent account restrictions.

Need help?

For any questions related to returns or refunds, please don’t hesitate to contact our support team. We’re always happy to assist.

Contact us through our support page for any return-related issues or …

For questions regarding returns, contact us at:
WhatsApp: +20 101 0172095
Email: info@handasa-eg.com